Order processing
We will process your order during normal office hours. It may be the next working day if you have placed your order after 3PM. We will send a confirmation when to expect your order to arrive. We aim to post on the next available dispatch day unless specified otherwise in ORDER NOTES at CHECKOUT.
Delivery
Online orders are sent out weekly on Wednesdays for delivery on Thursday/Friday delivered by APC courier service. If you have a preferred delivery week in mind please add the information in ORDER NOTES section at the CHECKOUT.
We use APC overnight courier service and aim to deliver within 2 business days from baking. APC Overnight – Nationwide next day delivery (apc-overnight.com)
APC provides email updates about your delivery once collected from our bakery. They will aim to leave safe or with neighbour instead of redelivering because of the product nature. We can not give a definite delivery time but deliveries will be between 9.00am and 5.00pm. Please make sure to add a preferable safe place at the Checkout in case nobody is in to accept your parcel.
90% of deliveries arrive within 24h from dispatch however our pies are sent out in polystyrenes boxes with dry ice to last for over 48 hours.
Local orders
Orders within 5 mile radius from our bakery will be delivered FREE of charge on Wednesdays or Fridays by one of our team members. Orders can be collected from our pop up store, located next to our bakery on Wednesdays, Fridays or Saturdays 10:00-14:00.
Packing and Postage Charges
UK Mainland – £8.99 – APC Overnight
Central Scotland and Scottish Borders – £9.99 – APC Overnight
Scottish Highlands – £29.99 – 1-3 day service – APC Overnight
Chanel Islands – £21.99 – 2 day service – APC Overnight
Scottish Islands – regrettably we are not posting at this time
Northern Ireland – regrettably we are not posting at this time
Rep of Ireland – regrettably we are not posting at this time
Packaging
We send out our pies in polystyrene boxes with bubble wrap and dry ice to last for over 48 hours.
You are welcome to add a customised message to your order. Please add to ORDER NOTES at the CHECKOUT.
Incomplete or Inaccurate Addresses
Our courier will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using the postcode finder or call 01274 673664.
